Reference

What sdm388 Does With Your Personal Data

When you open an account with us, we collect only what we need to run your account — and we handle it carefully.

Account data handled securelyLocal e-wallet records protectedYour access rights explainedData kept only as long as neededContact path for any data request

Explore the Lobby Read FAQ

What We Collect and Why We Need It

sdm388 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in a few specific categories. First, account registration data: your name, email address, date of birth and contact number — these let us verify your identity and keep your account secure. Second, transaction records: when you fund your account via Touch 'n Go

1
eWallet, Boost or GrabPay, we log the transaction reference, amount in RM, and timestamp. We do not store your full e-wallet credentials or PIN. Third, device and session data: browser type, IP address, and session duration — this helps us detect unusual activity on your account.
2
Fourth, communication records: if you reach us through live chat or email, we keep a copy of that exchange so we can follow up accurately. We do not sell your data to third parties, and we do not share it with advertisers. Sharing with payment processors
3
— for example, when a DuitNow or FPX transfer is being confirmed — happens only to the extent needed to complete that transaction. Access to this site and its features depends on local law and is available only where local law permits. Players in Kuala Lumpur
4
and elsewhere in Malaysia are subject to the same data-handling process.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to keeping your data safe — from how it enters our system when you make a GrabPay or Boost deposit, to how long it sits in our records after your last login. Below are the four areas we treat as non-negotiable when it comes to your privacy.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your language and account preferences. We do not use third-party advertising trackers.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure as required by applicable rules. You may request deletion of non-essential data at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We recommend you never share your OTP or account PIN with anyone, including our support staff.

Third-Party Processors

Payment processors handling Touch 'n Go eWallet and FPX transfers receive only the data needed to complete your transaction. They operate under their own privacy commitments.

REACH OUR TEAM

How to Contact Us About Your Privacy

If you have a question about how we use your data, want to request a copy of what we hold, or need to correct something on your account, our support team handles these requests directly. Use any of the channels below to get in touch — include your registered email and a brief description of your request so we can route it to the right person without delay.

Live Chat Start a chat session from inside your account. State that your request is a data or privacy matter and we will route it to the right team.

Email Support Write to our support address with your registered email in the subject line. Data requests are acknowledged and handled separately from general account queries.

Account Help Centre Log in, go to Account Settings, and locate the Help section. From there you can submit a formal data request form tied directly to your account record.

Frequently Asked Questions About This Policy

These are the questions we hear most often when it comes to how sdm388 handles personal data. If yours is not listed here, contact us through live chat or email and we will respond with a direct answer.

We collect your name, email, date of birth, contact number and device details at registration. Payment records from Boost, Touch 'n Go eWallet or GrabPay transactions are also stored against your account.

Yes. Submit a request through live chat or email using your registered email address. We will compile and send you a summary of the personal data tied to your account within a reasonable timeframe.

We share data only with payment processors — such as those handling DuitNow or FPX transfers — and only to the extent needed to process your transaction. We do not share data with advertisers or data brokers.

Log in, go to Account Settings, and edit the relevant field. For changes to your registered email or identity documents, contact support through live chat so we can verify the update correctly.

We retain account and transaction records for the period required by applicable rules after closure. Once that period ends, non-essential data is deleted from our active systems.

No. We log only the transaction reference and amount. Your e-wallet login credentials, PINs and full account numbers are never stored on our platform at any point during or after a transaction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Accountsdm388 Login AccountRegister

What sdm388 Does With Your Personal Data

Data Handling, Cookies and Account Security

Cookies and Tracking

Data Retention

Account Security

Third-Party Processors

How to Contact Us About Your Privacy

Frequently Asked Questions About This Policy

01 What personal data does sdm388 collect when I open an account?

02 Can I request a copy of the data you hold on me?

03 Does sdm388 share my data with other companies?

04 How do I update or correct my personal details?

05 How long do you keep my account data after I close my account?

06 Are my Touch 'n Go eWallet or GrabPay credentials stored on sdm388?

Privacy Policy

Related pages

Related pages