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Read These Terms Before You Start

These Terms & Conditions set out what you agree to when you open and use your sdm388 account — from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are handled, to how we manage account access and withdrawals.

Account eligibility applies where local law permitsCovers deposits, withdrawals & account conductTouch 'n Go eWallet, Boost, GrabPay transactions includedSubject to change with notice via account email
sdm388 Read These Terms Before You Start
HOW WE OPERATE

How sdm388 Handles Your Account Under These Terms

These terms are not just legal text — they describe the actual rules we follow when we process your account. From the moment a GrabPay deposit hits your wallet to the point a withdrawal is confirmed, every step is governed by what is written here. We keep our practices consistent with these terms so you always know where you stand.

Account Security

Your account is protected by a one-time password step at login. Under these terms, you are responsible for all activity that occurs after a successful authentication on your credentials.

Data Handling

We collect only the account information needed to verify your identity and process payments like Touch 'n Go eWallet or FPX transfers. We do not sell your data to third parties.

Requesting Changes

To update account details — name, registered email, or linked payment method — contact support with the relevant verification. Changes take effect once our team confirms the request.

Terms Enforcement

If a term is found unenforceable in your jurisdiction, the remaining clauses stay in effect. We apply terms consistently and do not selectively enforce rules against individual accounts.

TERMS CONTACT

Ask Us About These Terms Directly

If any part of these Terms & Conditions is unclear, or you want to raise a concern about how a rule has been applied to your account, our support team is here to help. Reach us through live chat, email, or our account help form — we handle terms-related queries the same way we handle account and payment questions: directly and without passing you around.

Live Chat Connect directly through the live chat window inside your account. Best for quick questions on how a specific term applies to your wallet or transaction.
Email Support Send a detailed query about account terms or a specific decision to our support address. We reply to terms-related emails with reference to the applicable clause.
Account Help Form Submit a formal terms query through the account help form. Useful when you want a written record of our response, especially for withdrawal or eligibility matters.

Common Questions About Your Account Terms

These are the questions we see most often about the Terms & Conditions. If yours is not covered here, use the live chat or account help form to get a direct answer from our team.

Yes. These terms apply to every transaction on your account, including deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow and FPX. The same rules govern all payment rails.

We send a notification to your registered account email before any update takes effect. The email states what changed and when the new version applies. Keep your email address current in account settings.

You may close your account before the revised terms take effect by contacting support. Continued use after the effective date means you accept the updated version in full.

Under these terms, all activity under your login is treated as authorised unless you report unauthorised access immediately. Contact live chat at once and we will lock the account while we investigate.

Submit a request through the account help form or live chat with supporting verification documents. Our team reviews the request and confirms the change once identity is verified to our standard.

Account eligibility depends entirely on local law where you are located. sdm388 is available only where local law permits. You are responsible for confirming your eligibility before opening or continuing to use an account.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.